Aspen Touch Solutions ATM-123R Series Especificações descarregar pdf (Página 72)

Maintenance and Troubleshooting

62 Hog iPC Handbook

Troubleshooting Touchscreen Problems

If you are experiencing trouble with your touchscreen monitor, refer to the following table. If

the problem persists, you can find additional troubleshooting tips and product support from

the touchscreen manufacturer.

Problem Suggestion(s)

The monitor does not respond after

you turn on the system.

• Check that the monitor’s Power Switch is on.

• Turn off the power and check the monitor’s power cord and signal

cable for proper connection.

Characters on the screen are dim

• Refer to the Monitor Control Buttons on page 29 to adjust the

brightness.

The screen is blank

• Refer to the Monitor Control Buttons on page 29 to adjust the

brightness.

OSD or power buttons don’t work • Check to see that they are not locked out.

Touch functions do not work

• Make sure USB cable is securely attached at both ends.

• Press the “Detect Touchscreens” button in the Hog iPC

Configuration Panel.

Monitor is stuck in Self Test mode

• Unplug and reconnect the monitor, or unlock the power button and

cycle the power to the monitor.

Hog 2PC screens are not properly

centered or missing

• Reset the screen positions in the Configuration Panel, see

Changing Window Positions on page 55.

A 3rd monitor is connected but not

functioning

• Check that the 3rd monitor is properly attached and turned on.

• Enable the 3rd monitor in the Hog iPC Configuration Panel and

select a resolution.

• Lower the resolution of the 3rd monitor.

Some screens are missing from

Hog 3PC or Hog 2PC on the

standard two monitors.

• Disable the 3rd monitor in the Hog iPC Configuration Panel and

enable the Default Positions option to restore the windows to

their default positions.

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Aspen Touch Solutions ATM-123R Series Especificações Página 72